G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 1 of 7 (31 Views)
Logi Browser
Posts: 9

I just got my new G35, installed the latest drivers from here for Vista X64 before plugging it in. Restarted my Computer, plugged it in, no dice.....

 

The computer does not recognize the device as existing or being connected. Ive tried changing usb ports, reinstalling, uninstalling, and repairing the software.

 

Ive tried Killing and restarting the G35 Service. Ive tried the 32bit software. Still no avail.

 

Yes Ive checked the sound devices pane in the Control panel, the headset does not exist in either the playback or recording tab.

 

Please help.

_
J F

Re: G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 2 of 7 (31 Views)
Logi Browser
Posts: 9

Yes the device is shown in device manager

Yes Ive run the installer as "Run as Administrator"

No UAC is NOT running.

Yes I am an Administrator

 

Information given about the G35 is as follows

"The drivers for this device are not installed. (Code 28)

Access is denied.


To reinstall the drivers for this device, click Reinstall Driver."

 

 

 

_
J F

Re: G35 Doesent Connect in Vista X64

Mike_M
Registered: 03-29-2007
Message 3 of 7 (31 Views)
Logi Product Team
Posts: 5,137

Hi,

The device is showing in Device Manager as a basic audio device. The drivers are not loading.

Please uninstall the softwre completely. I think something is being carried over from one of your may re-installs.

Go in to Device Manager and remove the device.

Do not have the headset plugged in when you start the install.

 

Thank you for your post.

Logitech Customer Support for further assistance.
You can also Email Us


Regards,
Mike

Re: G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 4 of 7 (31 Views)
Logi Browser
Posts: 9

I Removed the Device, unplugged the headset, Uinstalled the software, and reinstalled the X64 Drivers. I then plugged in the Headset. A window popped up saying "Found New Hardware: Windows needs to install driver software for your Logitech G35 Headset" Which absolutely shouldnt be happening if I just installed the "drivers"

 

Also, if these are supposed to be 64Bit Drivers, and a 64Bit configuration utility, can you please explain why it installs to "C:\Program Files (x86)\Logitech\G35\"  ? ? ?

 

 

Help.

_
J F

Re: G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 5 of 7 (31 Views)
Logi Browser
Posts: 9

Also, the Executable is a 32bit process shown by Task Manager.........

_
J F

Re: G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 6 of 7 (31 Views)
Logi Browser
Posts: 9

MY G35 Is still NOT working at all.

 

Still waiting for help.................

_
J F

Re: G35 Doesent Connect in Vista X64

Netherworld
Registered: 11-19-2009
Message 7 of 7 (31 Views)
Logi Browser
Posts: 9

Still waiting for help, my G35 still does not connect

_
J F