Logitech QuickCam Vision Pro for Mac video freezes with iChat

eliotw
Registered: 11-10-2009
Message 1 of 24 (48 Views)
Logi Nu
Posts: 3

I've found that video freezes intermittently on Snow Leopard 10.6.1 with my new Logitech QuickCam Vision Pro for Mac. When it freezes, if I go into iChat preferences and select the internal iSight and then

switch back to the QuickCam, the video returns. I've never had this freezing issue with the built=in iSight, but I want to use an external

monitor so I need an external cam.

 

I've experienced this on a MacBook Pro and MacBook Air both running 10.6.1.

 

Has anyone else experienced this problem ? Is it an issue with the Mac universal driver ?

 

Thanks,

Eliot

 


Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

KachiWachi
Registered: 05-22-2006
Message 2 of 24 (48 Views)
Logi Legend
Posts: 39,978
Welcome to the Logitech Community Webcam Forum eliotw! :smileyhappy:


Is the camera being plugged directly into your Mac's USB port?



Thanks.


(Ref: FAQ #8569)

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions

QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?    "Everything Macintosh"

How to make your Logitech camera work in an IM                Are you looking for (older) software?

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

faustich
Registered: 11-21-2009
Message 3 of 24 (48 Views)
Logi Browser
Posts: 6

Hi,

 

I use this webcam too, with snow leopard 10.6.2.

I have some freeze after only 10-15 seconds on ichat. I have test to plug it directly into my usb2 port, but it's the same.

My computer is : Macbook Pro 2,33.

 

Do you know what is the problem ?

 

Best regards,

faustich

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

KachiWachi
Registered: 05-22-2006
Message 4 of 24 (48 Views)
Logi Legend
Posts: 39,978
Welcome to the Logitech Community Webcam Forum faustich! :smileyhappy:


http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=8578



Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions

QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?    "Everything Macintosh"

How to make your Logitech camera work in an IM                Are you looking for (older) software?

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

faustich
Registered: 11-21-2009
Message 5 of 24 (48 Views)
Logi Browser
Posts: 6

Hi KachiWachi,

 

thank you for your answer but I have not find the answer at my problem.

I have buy this camera for use with ichat, and on this time, i can't use with this software :-(

after only a few seconds, the image freeze.

 

what I must to do for use it on continues (without freeze) ?

 

Thank you for your help,

Best Regards,

faustich

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

KachiWachi
Registered: 05-22-2006
Message 6 of 24 (48 Views)
Logi Legend
Posts: 39,978
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=8579



Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions

QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?    "Everything Macintosh"

How to make your Logitech camera work in an IM                Are you looking for (older) software?

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

faustich
Registered: 11-21-2009
Message 7 of 24 (48 Views)
Logi Browser
Posts: 6

Hi,

 

I have more precions to give you. I have continuous my tests, and in ichat, when I test this webcam 'alone', I have not problems, but... when I want to talk during a conversation, my screen freeze.

I have some freezes in Photo Booth too.

 

Thank you,

Faustich

 

PS : I have check your link and everything is ok inside my configuration. This webcam works perfectly with skype, but I want use it with Ichat (it's the reason why i want buy This webcam).

 

PS : I use Snow leopard 10.6.2

 

 

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

KachiWachi
Registered: 05-22-2006
Message 8 of 24 (48 Views)
Logi Legend
Posts: 39,978
Are any other Enhanced USB 2.0 devices currently installed/attached to your Mac?



Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions

QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?    "Everything Macintosh"

How to make your Logitech camera work in an IM                Are you looking for (older) software?

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

faustich
Registered: 11-21-2009
Message 9 of 24 (48 Views)
Logi Browser
Posts: 6

Hi,

 

Usually, I use a hub usb, but I have test without peripherical (on the 2 ports)

 

Thanks

Re: Logitech QuickCam Vision Pro for Mac video freezes with iChat

KachiWachi
Registered: 05-22-2006
Message 10 of 24 (48 Views)
Logi Legend
Posts: 39,978
How do you physically connect to the Internet?



Thanks.

KachiWachi - Webcam Forum Guru since 2002, Logi Legend since 2007, QuickCam® Team (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

If you are looking for official Logitech Customer/Technical Support, please >> CLICK HERE <<

Logitech Webcam Software 1.00.1280/1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions

QuickCam 11.0.0.1218/11.1.0.2030/11.5.0.1169/11.8.0.1065/11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?    "Everything Macintosh"

How to make your Logitech camera work in an IM                Are you looking for (older) software?