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Logitech IO USB driver setup: "Cannot install this hardware"

sdodd
Registered: 02-05-2008
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I think I'm close to getting my pen installed, but I need some help. My Logitech IO Digital Pen worked fine with my old Dell laptop. Now I am running Windows XP SP2 on an Apple MacBook Pro. I have installed the Logitech software, but every time I plug in the USB cradle and pen, the "Add new hardware" wizard pops up and is unable to find drivers to install.

Steps I tried:

- Downloaded iopen210enu.exe from Logitech support site
- Downloaded .Net Framework 1.1 from Microsoft
- Installed .Net Framework
- Installed Logitech IO Pen software 2.1.364.3
- Fully charged Pen battery
- Reset Pen
- Connected IO Pen to USB cradle
- Plugged cradle into laptop

At this point the "Found new hardware" wizard attempts to locate drivers. I tried three things:

- "Install the software automatically" -- can't find drivers
- "Search in location:" C:\Program Files\Logitech\ioSoftware\USB-Driver -- can't find drivers
- "Choose driver to install" look under Logitech and Logitech, Inc. -- no IO Pen listed

The pen software "About" box shows no value in the "Pen Driver version" field.

Any advice? I must be close.


Thanks,

Shawn